Sales Force Automation
Pipeline coverage, win-rate by segment, sales velocity, quota/territory planning and AI-assisted forecast - on one customer record.
CRM
Sales, marketing and service on one customer record.
Pipeline, marketing automation, omnichannel service and a unified customer profile - with conversational AI and AI lead scoring native to the stack.
- Customer record
- Unified across CRM·ERP·CDP
- Service channels
- Email · Chat · Voice · Social
- Lead scoring
- AI native
主要機能
Built for the actual work.
Marketing Automation
Campaign builder with multi-channel orchestration (email/SMS/push/web/social), lead scoring, attribution and journey analytics.
Customer Service
Omnichannel inbox, SLA-driven case routing, knowledge base, self-service portal, NPS/CSAT tracking and conversational deflection.
Customer Data Platform Lite
Identity resolution across CRM/ERP/Commerce/Marketing, unified customer profile and audiences activated via reverse-ETL to operational systems (new in V2).
Conversational AI for Sales & Service
RAG-grounded chat agents with handoff to humans, knowledge-base citations, multi-language support and full audit trail (new in V2).
Customer Onboarding & Health
Onboarding sequences, customer-health scoring, churn-risk prediction and renewal-forecast inputs into ERP subscription module (new in V2).
事前接続済みエージェント
このモジュールを最初から監視するエージェント
DivetIQはこのモジュールのKPIに事前接続された専門エージェントを提供します。ワンクリックで有効化 - 人間と同じAPIで実行されます。
主要機能
